![]() ![]() What do I do if I have issues downloading Norton Security Online? For help downloading Norton Security Online, you can visit the Norton help site, or contact a Norton support representative.We've also seen Trojan texters and dialers. What happens to my Norton Security Online subscription if I am no longer an Xfinity Internet customer? Should you cancel your Xfinity Internet service, Norton Security Online subscription will be cancelled. How does deleting or suspending one of my Xfinity User IDs affect my Norton services? Suspending one of your Xfinity User IDs will not have an effect on your Norton services however, deleting a username may result in the device that downloaded the software with the deleted username, to receive a notification that the license has expired. How do I access the Norton Account Portal? The Norton portal associated with Norton Security Online, included with Xfinity Internet, is available here. Xfinity Prepaid Internet customers do not receive Norton Security Online. Norton Security Online is available at no extra cost for Xfinity Internet customers. Is Norton Security Online really available at no additional cost for Xfinity Internet customers? Yes. Note: only one Norton account should be created and used for the household. Please enter in your information when prompted during Norton Security Online’s installation. You will then also be prompted to create a Norton Account. Simply download Norton Security Online and enter your Xfinity User ID and password when asked. What do I need to install Norton Security Online? To download Norton Security Online, you will need your Xfinity User ID and password. If you'd like to purchase protection for an additional five devices, you can purchase Norton Security Deluxe at a special discount for Xfinity Internet customers. Norton Security Online can be downloaded on up to five devices per Xfinity residential account at no additional cost. Can I download Norton Security Online on more than one device? Yes. If you choose to not restart your computer immediately, your computer will not be protected. ![]() Why does Norton ask me to restart my computer? You will be asked to restart your computer during the Norton Security Online installation process in order to remove any existing security software. Go through the steps, which will include removing any existing anti-virus software from your computer, and install Norton Security Online.Xfinity Internet customers can download Norton Security Online by doing the following: Norton Free With Comcast Subscription How do I switch from a paid Norton subscription to Norton Security offered at no additional cost with Xfinity Internet service? To switch from a paid Norton subscription to the subscription offered at no additional cost through Xfinity, please click here to contact a Norton support representative. For additional support, please visit the Fix problems opening Norton support page on NortonLifeLock's website. If you cannot start your Norton product after you upgrade to Windows 10, then you may need to uninstall and reinstall it. If you have upgraded to Windows 10 and cannot find your Norton product, please visit the Recover Norton after Windows 10 upgrade support page on NortonLifeLock's website I cannot start my Norton product after the Windows 10 upgrade. A standard web browser such as Internet Explorer, Chrome, or Firefox.įrequently Asked Questions I cannot find my Norton product after I upgrade to Windows 10. ![]()
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